Where do you deliver, and when?

We deliver in many areas in and outside Ottawa. They are broken down by the days of the week:

Tuesdays: Ottawa Centre (downtown area and the immediate areas around it)

Wednesday noon to 5pm: Barrhaven, Manotick, Nepean, Hull to Aylmer along the Ottawa River
Wednesday 5pm-8pm: Nepean, Kanata/Stitsville, Bells Corners

Thursday noon to 5pm: Kanata/Stittsville, Carp, Dunrobin, Alta Vista area, Walkley, Hunt Club, Mooney's Bay, plus west and southwest of Ottawa (Carleton Place, Beckwith, North Gower corridor)
Thursday 5-m-8pm: Ottawa Centre, plus south (not farther south than the airport) and east of downtown.

Friday: Orleans, Beacon Hill, Cyrville, Market, Sandy Hill, Vanier, Lowertown, New Edinburgh, Rockcliffe, Manor Park, Overbrook, Carson Grove

I live in an apartment building. Can you deliver to me?

Yes, we deliver to many apartments and condos in town. If we deliver at a time of day when you are not home we will need a way to ensure we can safely get your order to you. Package theft is real and you are responsible for avoiding it once we arrive at your building. So please add delivery instructions to your account so we can deliver your order straight to your door. If we can't get to your door (or another safe spot) we will leave your order in the lobby. We will take a picture as a proof of delivery. Once we leave and have taken a proof of delivery picture, we have fulfilled our responsibility and will not be liable to theft or any other damage to your box(es).

Is there a delivery charge?

For all orders over $120, delivery is free!

Any order below $45 will incur a $12.50 delivery charge.

For any order between $45 and $120 in our core delivery areas, there is a $5 delivery fee. 

Outside of our core delivery areas (North Gower, Carp and Carleton Place) there is a $10 delivery fee, regardless of the total amount.

Can I specify a delivery time?

We cannot guarantee delivery times, however we typically know around what time we will be in your neighbourhood and can let you know when you sign up for a delivery (contact us if you want to know). We use a delivery notification app on the day of delivery. Text messages will be sent to your mobile phone with a delivery window when the route is getting ready to leave. In addition, you will receive a text 15-minutes before delivery and at the time of delivery.

Please ensure your phone number in our system is a mobile number so you can receive these notifications.

Do I have to be home to receive my delivery?


We strongly recommend you leave a cooler out (but you don't have to) in a safe place for us to transfer your box(es) content into. We will leave your order in the cooler to help maintain quality until you can move it inside, especially on very hot or cold days. Please note that we do not take responsibility for boxes/coolers that go missing (we do take a proof of delivery picture). Please ensure there is a safe spot for the cooler.

When will my order be delivered?

You will be placed on a delivery route upon signing up. Please the answer to the first question above for specifics.

Delivery times typically range between noon and 5pm. We do have evening (5pm-8pm) deliveries on Wednesday and Thursday (see first question above for specifics). We aim to be in your neighbourhood at the same time each week.


How do I reach you to get support for placing my order online?

We are happy to help you navigate our online store. Please send us an email at hello@goodfood2u.ca

What is the minimum order?

For all orders over $120, delivery is free!

Any order below $45 will incur a $12.50 delivery charge.

For any order between $45 and $120 in our core delivery areas, there is a $5 delivery fee. 

Outside of our core delivery areas (North Gower, Carp and Carleton Place) there is a $10 delivery fee, regardless of the total amount.

Do I have to order a produce box?

No, you can order a la carte or from many of our available grocery items.

I prefer to receive my orders at my work office. Can I?

Yes, absolutely.

We deliver to the downtown offices on Tuesday mornings. If you work outside the downtown core, we will deliver to your office as part of our regular routes, depending on where you work.

What if I am going away on holiday, or simply want to skip a week?

You can put yourself on holidays to skip a week or many. To put your
account on hold login to your account, go to My Account - Delivery Hold. You can then add dates that you are away for.

Will my order be safe outside if delivered while I'm not home?

Generally yes. You know your neighborhood best: please ensure you are asking us to leave the box in a safe location so we can ensure that you get your order.

What is the deadline for changes/order cancellations?

Your deadline will depend on your delivery day. 

Tuesday deliveries have a Monday at 4 pm deadline.
Wednesday to Friday deliveries have a Tuesday at noon deadline.

Changes cannot be made on the website after the deadline. Please email us at hello@goodfood2u.ca with any past the deadline requests. We will try to accommodate your changes. A late cancellation fee of $20.00 will apply to cancellations made after the deadline. 

What if I forgot to customize my box before the deadline?

We will customize the box for you based on your Produce Preferences by removing your 'dislikes' and substituting other products from your 'likes' list. Or feel free to email us at hello@goodfood2u.ca and we can see what we can do!

Can I customize my box?

Yes, absolutely, as long as you have a box with a name starting with 'Custom'.

Why won't the website let me customize my Custom Produce box?

It is likely because the deadline for making changes to your order has
come and gone for this week, or that you don't have a box with a name starting with 'Custom', or the boxes are not yet active. If you are having problems please email us at info at hello@goodfood2u.ca.

Why was there a substitution in my box this week?

It can happen that, at the last minute, our supplier was unable to bring in enough of a product to fulfill all our needs. Often they bring
something else to compensate.

Additionally, if we receive produce of substandard quality we will not add it to your box but will rather
substitute it for another item. Our policy is to substitute anything that is inside a produce box. Items that are added outside of a box are credited. 

Please note that we consider substitutions of different coloured items of the same product as a suitable substitution, for example an orange pepper for a red pepper, yellow beans for green beans.

What is my likes and dislikes list?

This is a list of modifiable produce that you do not want to be included in your box, you can add up to 10. In case we need to make a last minute substitution on your order (for example, if the deer have eaten all the peas at the farm!), we consult your likes and dislikes list so that we don't send you something you would rather not have. To create or modify your Produce Preferences if you are already logged in, please visit here. Otherwise you can create an account here and then click My Account then Preferences from the left hand side, and scroll down to Likes and Dislikes.

What if I don't like a certain vegetable?

You can always customize your box yourself online, or tell us the items you never want to receive in the Produce Preferences window in your 'likes and dislikes' list. Your positive preferences (set as 'likes') assist us with making the substitution for you.

What is a Standing Order?

Our most popular option is the Standing Order. You choose the Produce Box best suited to your needs and how often you want to receive it (weekly, every two weeks, or once a month). You will then automatically receive it, unless you tell us otherwise.

Can I have a particular fruit or veggie every week?

Fruit and vegetable availability changes from week to week. You can add a particular fruit or vegetable to your standing order and we will try to ensure you receive it, but we can't guarantee that we will offer it every week.

I'm having a hard time eating everything in my box. What should I do?

Try receiving a box every second week instead, or splitting one with a friend and/or neighbour. You could also try adding more produce into your food: kale and avocado in your morning smoothies, sweet potatoes and zucchini in your muffins.

Do I have to order online?

No, you do not have to order online. Email us at hello@goodfood2u.ca to place your order as soon as the produce listings are available.

What if I have to cancel my order?

A late cancellation fee of $20.00 will apply to cancellations made after
the deadline. At that point in time we cannot change the order but can
redirect it as a donation to the Food Bank. 

What if I am not satisfied with the produce?

We guarantee the quality of our products. If you are not satisfied with a product you received, please send an email with a photo to hello@goodfood2u.ca so we can replace or credit the item.

How can I pay for my order?

You can either pay by e-transfer or credit card. Credit cards will be charged on the eve before the delivery goodfood2u operates on a C.O.D. (cash on delivery) or prepay basis only. Please send e-transfers on the day of delivery to yannick@goodfood2u.ca

How should I store this produce?

Counter:  Bananas, Kiwis and Mangos (until they ripen)

Dark Cupboard:  Onions, Squash, Garlic, Potatoes, Sweet Potatoes.

Refrigerator: The rest, we find produce stores best in bags in the refrigerator.

One of the items that I ordered was missing this week

If an item appears to be missing from your box, we may have had to make a last minute replacement, so check the invoice we included in your delivery. If something is indeed missing from your order, then please let us know. If we have made a mistake, we will credit your account. Credits can be viewed by going to My Account - Delivery History.

I didn't get an invoice this week

You can always view your account information here.

I need help using the produce!

Check out our recipes. Items are listed under the vegetable or
fruit but don't be afraid to sub in different leafy greens, or change
something up and create your own recipe!

What if an item is missing?

If an item is missing and we know it is missing there will be a CR written on your paper invoice. We will add a credit for this item within 5 business days of your order (and before you next order). Credits will be made on your goodfood2u account and can be viewed by logging into goodfood2u and going to My Account - Delivery History.  

If an item is missing from your order and there is no CR written on the invoice please send an email to hello@goodfood2u.ca letting them know what is missing. We will add a credit to your account for that item within 5 business days of your order (and before your next order). Credits will be made on your goodfood2u account and can be viewed by logging into goodfood2u and going to My Account - Delivery History.  

Where is my credit?

All credits are placed on your goodfood2u account within 5 business days of your order. Your credit will not appear on your next invoice due to a system issue but will be applied to your next order. If you pay by credit card the amount of your credit will be deducted from your amount total before your card is charged. You can see all transactions and credits by going to My Account - Delivery History. If you are sending an e-transfer you will be able to see the amount owing with the credit applied.

How do I know what is in the meal boxes?

At goodfood2u we are very conscious of the impact of packaging. As such for our meal boxes we assume that you have a pantry that includes oils, vinegars, herbs, spices and broth to make meals. Not to worry if you don't, you can always add these to you box. When you open a meal box to see what's inside you will see some items say 1 of 1,  and some say 0 of
1. If the item says 0 of 1 and is in white it will NOT be included in
your box UNLESS you add it. If you add it you will be charged the amount of the item you are adding. If the item is in yellow and says 1 of 1, it will be included in your box.  If you have any questions please feel
free to reach out at hello@goodfood2u.ca

How do I return glass milk/cream and yogurt bottles?

Most of our Harmony Milk and Pinehedge Yogurt/Kefir come in glass bottles that have a deposit and can be returned for a refund.

When you are finished with your bottles please wash them out and leave them in the place that the driver normally delivers your order, in a bag or box. We will collect the bottles and add a refund for the credit to your account.

Please allow 5 business days for the credit to appear and you can find these credits by going to My Account - Delivery History.