FAQs

We are happy to help you navigate our online store. Please send us an email at hello@goodfood2u.ca

For all orders over $120, delivery is free!

Any order below $45 will incur a $12.50 delivery charge.

For any order between $45 and $120 in our core delivery areas, there is a $5 delivery fee. 

Outside of our core delivery areas (North Gower, Carp and Carleton Place) there is a $10 delivery fee, regardless of the total amount.

No, you can order a la carte or from many of our available grocery items.

Yes, absolutely.

We deliver to the downtown offices on Tuesday mornings. If you work outside the downtown core, we will deliver to your office as part of our regular routes, depending on where you work.

You can put yourself on holidays to skip a week or many. To put your
account on hold login to your account, go to My Account - Delivery Hold. You can then add dates that you are away for.

Generally yes. You know your neighborhood best: please ensure you are asking us to leave the box in a safe location so we can ensure that you get your order.

Your deadline will depend on your delivery day. 

Tuesday deliveries have a Monday at 4 pm deadline.
Wednesday and Thursday deliveries have a Tuesday at 4 pm deadline.

Changes cannot be made on the website after the deadline. Please email us at hello@goodfood2u.ca with any past the deadline requests. We will try to accommodate your changes. A late cancellation fee of $20.00 will apply to cancellations made after the deadline. 

We will customize the box for you based on your Produce Preferences by removing your 'dislikes' and substituting other products from your 'likes' list. Or feel free to email us at hello@goodfood2u.ca and we can see what we can do!

Yes, absolutely, as long as you have a box with a name starting with 'Custom'.

It is likely because the deadline for making changes to your order has
come and gone for this week, or that you don't have a box with a name starting with 'Custom', or the boxes are not yet active. If you are having problems please email us at info at hello@goodfood2u.ca.

It can happen that, at the last minute, our supplier was unable to bring in enough of a product to fulfill all our needs. Often they bring
something else to compensate.

Additionally, if we receive produce of substandard quality we will not add it to your box but will rather
substitute it for another item. Our policy is to substitute anything that is inside a produce box. Items that are added outside of a box are credited. 

Please note that we consider substitutions of different coloured items of the same product as a suitable substitution, for example an orange pepper for a red pepper, yellow beans for green beans.

This is a list of modifiable produce that you do not want to be included in your box, you can add up to 10. In case we need to make a last minute substitution on your order (for example, if the deer have eaten all the peas at the farm!), we consult your likes and dislikes list so that we don't send you something you would rather not have. To create or modify your Produce Preferences if you are already logged in, please visit here. Otherwise you can create an account here and then click My Account then Preferences from the left hand side, and scroll down to Likes and Dislikes.

You can always customize your box yourself online, or tell us the items you never want to receive in the Produce Preferences window in your 'likes and dislikes' list. Your positive preferences (set as 'likes') assist us with making the substitution for you.

Our most popular option is the Standing Order. You choose the Produce Box best suited to your needs and how often you want to receive it (weekly, every two weeks, or once a month). You will then automatically receive it, unless you tell us otherwise.

Fruit and vegetable availability changes from week to week. You can add a particular fruit or vegetable to your standing order and we will try to ensure you receive it, but we can't guarantee that we will offer it every week.

Try receiving a box every second week instead, or splitting one with a friend and/or neighbour. You could also try adding more produce into your food: kale and avocado in your morning smoothies, sweet potatoes and zucchini in your muffins.

No, you do not have to order online. Email us at hello@goodfood2u.ca to place your order as soon as the produce listings are available.

A late cancellation fee of $20.00 will apply to cancellations made after
the deadline. At that point in time we cannot change the order but can
redirect it as a donation to the Food Bank. 

We guarantee the quality of our products. If you are not satisfied with a product you received, please send an email with a photo to hello@goodfood2u.ca so we can replace or credit the item.

You can either pay by e-transfer or credit card. Credit cards will be charged on the eve before the delivery goodfood2u operates on a C.O.D. (cash on delivery) or prepay basis only. Please send e-transfers on the day of delivery to yannick@goodfood2u.ca

Counter:  Bananas, Kiwis and Mangos (until they ripen)

Dark Cupboard:  Onions, Squash, Garlic, Potatoes, Sweet Potatoes.

Refrigerator: The rest, we find produce stores best in bags in the refrigerator.

If an item appears to be missing from your box, we may have had to make a last minute replacement, so check the invoice we included in your delivery. If something is indeed missing from your order, then please let us know. If we have made a mistake, we will credit your account. Credits can be viewed by going to My Account - Delivery History.

You can always view your account information here.

Check out our recipes. Items are listed under the vegetable or
fruit but don't be afraid to sub in different leafy greens, or change
something up and create your own recipe!

If an item is missing and we know it is missing there will be a CR written on your paper invoice. We will add a credit for this item within 5 business days of your order (and before you next order). Credits will be made on your goodfood2u account and can be viewed by logging into goodfood2u and going to My Account - Delivery History.  

If an item is missing from your order and there is no CR written on the invoice please send an email to hello@goodfood2u.ca letting them know what is missing. We will add a credit to your account for that item within 5 business days of your order (and before your next order). Credits will be made on your goodfood2u account and can be viewed by logging into goodfood2u and going to My Account - Delivery History.  

All credits are placed on your goodfood2u account within 5 business days of your order. Your credit will not appear on your next invoice due to a system issue but will be applied to your next order. If you pay by credit card the amount of your credit will be deducted from your amount total before your card is charged. You can see all transactions and credits by going to My Account - Delivery History. If you are sending an e-transfer you will be able to see the amount owing with the credit applied.

At goodfood2u we are very conscious of the impact of packaging. As such for our meal boxes we assume that you have a pantry that includes oils, vinegars, herbs, spices and broth to make meals. Not to worry if you don't, you can always add these to you box. When you open a meal box to see what's inside you will see some items say 1 of 1,  and some say 0 of
1. If the item says 0 of 1 and is in white it will NOT be included in
your box UNLESS you add it. If you add it you will be charged the amount of the item you are adding. If the item is in yellow and says 1 of 1, it will be included in your box.  If you have any questions please feel
free to reach out at hello@goodfood2u.ca

Most of our Harmony Milk and Pinehedge Yogurt/Kefir come in glass bottles that have a deposit and can be returned for a refund.

When you are finished with your bottles please wash them out and leave them in the place that the driver normally delivers your order, in a bag or box. We will collect the bottles and add a refund for the credit to your account.

Please allow 5 business days for the credit to appear and you can find these credits by going to My Account - Delivery History.