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Terms & Conditions
Orders: Customers are responsible for orders placed each week. If you have forgotten to cancel your standing order, or wish to not receive an order and it is past the order deadline you may cancel your order within the following 24 hours past the deadline for a $20 fee. After this time you are responsible for the full payment of your order. Should you wish to not receive your order we can re-direct it to the Food Bank on your behalf.
Accuracy: It is the responsibility of the customer to ensure that all information provided is accurate. goodfood2u.ca expects customers to update their information when it changes or to notify the company of any changes to continue with effective administration or service. Such things as (but not limited to) phone numbers, addresses or payment methods must be kept up to date by the customer. goodfood2u is not responsible for orders delivered to wrong locations due to inaccurate information update from the customer.
Secure Location: We ask customers to provide us with a secure location to leave their delivery each week. Should a box not be received on the regular day of delivery it is the customers responsibility to inform goodfood2u the next day so we can address the issue. If the box goes missing and we are not advised within 24 hours of the normal delivery time you will be charged for the order.
Coolers: We ask all customers who are not home to receive their order to leave a cooler for us to transfer your order into. Should you not leave out a cooler or are not home we will leave your order in the location you have indicated. Should the weather be either very cold or very hot, we are not responsible for any spoilage that results in not leaving out a cooler.
Product Quality Guarantee: We guarantee the quality of the product that we deliver. As such if you receive a product that is less than the desirable quality standard, please advise us within 24 hours of receiving your order and we will credit or replace the product.
Payment Policy: A credit card must be provided to guarantee all accounts. Payment is due upon receipt, i.e. the day you receive your delivery. Depending on your preferred method of payment:
1. Credit card: We will charge your credit on evening before your delivery day. If the transaction is declined we will contact you using the contact information in your account in order to secure an alternative method of payment for the order in question. If we do not receive payment at the time of delivery or updated credit card information, your order will not be delivered and a $20 re-stocking fee will be charged to your account.
2. E-mail transfer: E-mail transfers are due prior to delivery. If we have not received payment by e-mail transfer by the time of delivery, we will charge your credit card on your delivery day. Please see the information above in ‘Credit card’ if the credit card transaction is declined.
Methods of Payment: We accept the following methods of payment:
Email Transfer sent to hello (at) goodfood2u.ca
Credit Card (VISA, MasterCard) through our secured web site.
MOBILE TERMS OF SERVICE
The goodfood2u mobile message service (the "Service") is operated by goodfood2u (“goodfood2u”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to goodfood2u’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of goodfood2u through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with goodfood2u. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other goodfood2u mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to [insert your sending number] or email hello (AT) goodfood2u.ca.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.